Shipping
Oxygen Music provide shipping to most areas of Australia, excluded and remote postcodes will be quoted upon your order.
Free Shipping applies to orders over $100 and under 3kg and uses Standard Australia Post service.
Bulky and overweight items (Digital Pianos, Guitars, Drum Kits, Amp Cabinets, etc) will be quoted
Please allow 3-7 business days for delivery
SHIPPING COSTS!
We will always do our best to provide the most efficient and cheapest shipping solution of your order.
Unfortunately due to increased costs in local courier freight/delivery charges, Oxygen Music will not freight some bulky or oversized items to a residential (home) address, unless the customer agrees to pay the extra charges associated with home deliveries for oversized items. Products such as Digital Pianos, Guitars, Drum Kits, some Amplifiers and PA speakers are included in the list of oversized items. Please call us to arrange the best and cheapest solution to the shipping of these goods.
To keep shipping costs as low as we possibly can and for the security of your item, we highly recommend that you nominate an address, such as workplace, that will be occupied all day to receive delivery of your goods. Goods will generally be delivered between 8:30am and 4:30pm and couriers will not phone or commit to an exact time of delivery.
If you are not available at the time of the delivery, goods may be taken back to the local depot which you will have to collect at your own convenience or pay to have redelivered.
Insurance and express postage are not included with free shipping. If you would like insurance or express post, please contact Oxygen Music on (03) 5223 1724 or sales@oxygenmusic.com.au
SECURITY CHECK.
In some cases, we may delay the delivery of your goods and contact you to verify an account used to place an order. In the event we cannot complete a security fraud check on the account used, and/or you do not respond to our attempts to confirm account details, we reserve the right to cancel the order.
COLLECTION AT STORE
All orders are available to collect in store at Oxygen Music, free of any shipping charges. Please nominate this on your order form and call us in advance so that we can make sure your order is processed and ready to collect.
OUT OF STOCK (REQUEST AVAILABILITY)
On the occasion your see 'Request Availability' on any product, it is likely your product is not in stock or available at the time of ordering. Please use this feature to send us an email and we will contact you with information on an expected due date, offer an alternative product, offer a store credit or offer a refund.
We can also contact our suppliers immediately and check the availability of a product for promt ordering. In most cases, we can arrange direct shipping from warehouse to you.
Oxygen Music do not provide international shipping.